Since 2015, more than 500 international travellers have trusted us to design their tailor-made trip to Portugal. Below are their unfiltered reviews, in their original language.
An average rating of 4.9 / 5
Based on reviews collected via Google Business Profile and our post-trip surveys, Secret Portugal holds a 4.9 / 5 average rating across 47 verified reviews. Travellers consistently highlight three things: the quality of the initial discovery call, the relevance of the recommended addresses, and the responsiveness of our team on the ground.
Recent testimonials
“Absolutely flawless trip. Elliot spent an hour on the phone listening to what we wanted, then proposed a Lisbon–Évora–Algarve itinerary that matched 100%. Each accommodation was a discovery in itself, and the private driver between Lisbon and Évora made all the difference. Cannot recommend enough.”
Sarah & David — London, 10-day trip in May 2025
“We were looking for an English-speaking agency to handle a bachelorette weekend for 12 in Lisbon. Sylvain took the time to understand the group, booked us a riad-style place in Alfama, organised a private sunset boat and a pastel de nata workshop. Without them, we would never have accessed those addresses.”
Emma — Dublin, hen party April 2025
“First trip to Portugal with our two kids (8 and 11). The Secret Portugal team adapted the pace perfectly: not too many sightseeing stops, lots of hands-on experiences (surf lesson in Ericeira, pony ride in Alentejo, pastel-making class with a kid-friendly guide). Itinerary validated within 48 hours, transparent quote, flawless WhatsApp follow-up.”
The Mitchell family — Manchester, August 2025
“We wanted an off-the-beaten-path honeymoon: they designed a Madeira + Porto combo with exceptional boutique hotels and a private tasting at a Douro Quinta. Zero logistical hiccups. A truly serious agency, not a reseller.”
Olivia & James — Edinburgh, honeymoon June 2025
“I take a lot of organised trips and this is the first time I’ve felt true on-the-ground knowledge. The English-speaking guides recommended in Lisbon and Porto were passionate, never scripted. The Sintra walk with a local guide will stay with us.”
Rachel — New York, September 2025
“Customer service way above average. Our flight was delayed by 6 hours, and they rescheduled the transfer and notified the hotel without me having to lift a finger. These details are what set them apart from any online platform.”
Michael — Toronto, March 2025
Why our travellers recommend us
Three things consistently come up in our reviews:
- Real local expertise — Elliot and Sylvain have lived in Lisbon for over 8 years. Our team personally tests every hotel, guide and restaurant we recommend.
- English-speaking availability — a single dedicated contact from design to debrief, reachable by phone, email and WhatsApp.
- True tailor-made design — no fixed catalogue: every itinerary is built after an in-depth conversation about your tastes, pace and budget.
Plan your trip
Want to join our travellers? Discover our tailor-made trips, explore Portugal destinations, or contact us directly for a personalised quote within 48 hours.
Read also — destinations, guides & partners
Keep planning your trip with our local English-speaking agency in Lisbon: explore our other destinations, blog guides, client reviews and our Lisbon partners.
- Tailor-made trip to Lisbon
- Tailor-made trip to Porto
- Tailor-made trip to the Algarve
- Tailor-made trip to Madeira
- Tailor-made trip to the Alentejo
- Tailor-made trip to the Azores
- Portugal trip cost in 2026
- 3 days in Lisbon: local agency itinerary
- Portuguese wines complete guide
- Family trip to Portugal — 10 tips
- Why choose Secret Portugal
- Secret Portugal reviews
- Our local English-speaking agency in Lisbon
- Contact us for a tailor-made quote
English-speaking Lisbon partner: to prepare your stay, also check the guides and tips from Visit My Lisbon, a trusted Lisbon travel blog.